Shipping and Returns


- Standard shipping within Canada and the U.S. is free of charge and delivery time is 2-6 business days.
- Express shipping within Canada is $15 and to the U.S. is $25 CAD. Delivery is the next business day after processing. 
 Your order will be shipped within 24 hours, however, delivery times may vary depending on factors such as weather, holidays, etc. that may affect our courier service.
All shipping is free of duties and import fees - the price at checkout is the final price.


Use SIGNUP at checkout on your first order. 

Use BOSTUDENT when you checkout with your student email address. 

Use TORONTOOFFER to receive 30% off of Beoplay H5 earphones and P2 speakers. Select colours. Offer expires July 18 at 3 am. 

Promo codes and special offers cannot be combined. 


Order Return Policy 

Common Return Questions


What items are returnable?

Headphones and Earpieces:

Unopened Products

  • Up to 14 days: full refund
  • 15- 30 days: refund with 15% restocking fee
  • 30+ days: no returns

Opened Products 

  • Up to 14 days: refund with 15% restocking fee
  • 15+ days: no returns. 
  • 'Special Offer' items cannot be returned


Unopened Products

  • Up to 14 days: full refund
  • 16- 30 days: 15% restocking fee
  • 30+ days: no returns

Opened Products

  • Up to 30 days: 15% restocking fee
  • 30+ days: no returns
  • 'Special Offer' items cannot be returned

All returns must include a receipt and original packaging and accessories


What items are non-refundable? 

  • Free gifts or special offer (including discounted/ sale) items
  • Please note: Due to our company’s public health and sanitation policy, in- ear headphones/ earpieces are NOT refundable
  • There are certain situations where only partial refunds are granted. Any item that is not in its original condition, is damaged or missing parts for reasons not due to our error is subject to review.


Are there any charges for return?

  • There are no charges for return
  • Original shipping charges are non-refundable
  • You are responsible for return shipping charges


Return Instructions

  1. You are responsible for paying your own return shipping costs. Shipping costs are non- refundable.
  2. Pack all the returned items, along with a print off of your confirmation of purchase email, and your receipt securely in a box. You can use the box the items arrived in or another box, if you prefer.
  3. Go to local post office, or another courier, to ship the package. Return address for the package:

Bang & Olufsen Toronto

100 Davenport Road 
Suite 100, Toronto, Ontario, M5R 1H7, CA

  1. Please provide us the tracking number from post office or couriers if applicable. You can keep tracking your package by receiving email for shipment updates.
  2. You will receive an email as soon as we received your items, and when refund is approved.
  3. You are responsible for the item being returned to our location. We DO NOT do pickups at post offices. 
  4. If an item is not delivered on its expected date, please contact us immediately. Please note: we are not responsible for lost/ stolen items; however, we will do everything possible to rectify the situation with our chosen courier via Canada Post or UPS. Most items require a signature on delivery.