Shipping & Returns

Shipping

Standard shipping within Canada and the U.S. is free of charge and delivery time is 2-6 business days. Your order will be shipped within 24 hours.
Express shipping within Canada is $15 and to the U.S. is $25 CAD. Delivery is the next business day after processing. 
All shipping is free of duties and import fees - the price at checkout is the final price.

Returns 

Headphones and Earpieces 
Unopened Products:

Up to 15 days: Full refund
16-30 days: 15% restocking fee
30 + days: No returns

Opened Products:

Up to 30 days: 15% restocking fee
30+ days: No returns


Speakers 
Unopened Products:
Up to 15 days: Full refund
16-30 days: 15% restocking fee
30 + days: No returns
Opened Products:
Up to 30 days: 15% restocking fee
30+ days: No returns

All returns must include a receipt and original packaging and accessories.

There are certain situations where only partial refunds are granted. Any item that is not in its original condition, is damaged or missing parts for reasons not due to our error is subject to review.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will then be processed and a credit will automatically be applied to your original method of payment. 

Return Shipping 

To return your product, please mail your product to:

Attn: Online Sales
Bang & Olufsen Yorkville
100 Davenport Road, Suite 100
Toronto, ON M5R 1H7
You will be responsible for paying your own return shipping costs. Shipping costs are non-refundable. 
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.